Shipping & Returns Policy
At Gpslane, we believe in complete transparency. This page explains how we handle order processing, shipping timelines, tracking, and return requests for our products and services.
Our goal is to ensure you always know when your order will arrive and what to do if you ever need support, replacements, or refunds.
🕓 Order Processing
Once you place an order through our website, our team immediately begins the fulfillment process.
Processing Time: 2–5 business days
Verification: We verify your order, confirm payment via PayPal, and forward your order to our shipping partner.
Email Confirmation: You’ll receive an order confirmation email within 24 hours.
Tracking Number: Once your package ships, we’ll send you a tracking link via email so you can monitor delivery progress.
If you do not receive your tracking details within 7 business days, please contact our support team for assistance at info@gpslane.com or call (888) 400-3290.
🌎 Shipping Destinations
Gpslane proudly serves customers across the United States and Canada.
We currently do not ship outside these two regions.
If you are located elsewhere, please contact us before placing an order to check if delivery can be arranged.
🚚 Delivery Timeframes
All GPS devices are shipped directly from our verified international suppliers.
Typical delivery times are:
United States: 10–20 business days
Canada: 10–20 business days
Shipping time may vary slightly depending on your location, local customs, and courier schedules.
While we aim to deliver your order as quickly as possible, Gpslane is not responsible for delays caused by postal carriers, customs clearance, or uncontrollable circumstances (e.g., weather or logistics disruptions).
💵 Shipping Cost
Shipping is completely free for all orders to the USA and Canada.
We do not charge any hidden shipping or handling fees.
If an expedited shipping option becomes available, it will be displayed at checkout with the respective additional cost.
📦 Tracking Your Order
Every shipment comes with an official tracking number.
After your order has been dispatched, you’ll receive a confirmation email containing:
Courier name
Tracking link
Estimated delivery date
You can track your order anytime on our website or through the courier’s online portal.
🧾 Customs, Duties & Taxes
For customers in the USA and Canada, most shipments are duty-free.
In rare cases, import duties or taxes may apply depending on your region’s laws.
If any such charges arise, they are the responsibility of the buyer.
Gpslane will assist with documentation if needed to facilitate customs clearance.
🔁 Return Policy
Your satisfaction is our priority. If there’s an issue with your product, we’ll make it right.
We accept returns for eligible products within 7 calendar days of delivery, under the following conditions:
✅ Eligible for Return
You received the wrong item.
The product arrived defective or damaged.
The product does not match the description provided on our website.
❌ Not Eligible for Return
GPS devices that have been physically damaged by the customer.
Map update services that have already been completed (as they are digital/remote services).
Items returned after 7 days from delivery.
Return Process
1️⃣ Contact our support team at info@gpslane.com with your order ID, name, and issue details.
2️⃣ Our support team will review your request and issue a Return Authorization (RA) if approved.
3️⃣ Once your return is received and inspected, we’ll notify you by email.
4️⃣ If approved, your refund will be processed within 5–10 business days to your original payment method.
Please ensure that any returned item is unused, in original packaging, and includes all accessories.
💰 Refund Policy
Approved refunds are processed back to your PayPal account or credit card.
Refund processing times may vary depending on your payment provider.
In cases where your product is delayed beyond 30 business days, you may contact us for either a replacement or full refund.
🚫 Cancellations
Orders can be cancelled within 24 hours of purchase if the order has not yet shipped.
Once an order is shipped, cancellations cannot be processed — however, you can still request a return after delivery.
📞 How to Contact for Returns or Delivery Issues
If you need assistance with shipping, tracking, or returns, contact us using any of the following methods:
📧 Email: info@gpslane.com
📞 Phone: (888) 400-3290
💬 Live Chat: Available on Gpslane.com
Please include your order number and email address used at checkout for faster resolution.
💬 Important Notes
We make every effort to ensure timely delivery and clear communication with our customers.
If your package is lost in transit or delayed significantly, please reach out to us immediately — we will assist you in resolving the issue.
All transactions and shipments are covered by our customer satisfaction guarantee.
🕊️ Transparency Commitment
Gpslane believes in honesty and fairness with every transaction.
We want you to feel confident when purchasing from us, knowing that every order will be handled with care and integrity.
We will always communicate openly regarding order status, delivery updates, and return requests.
Thank you for trusting Gpslane — your reliable partner for GPS devices and map update services.